Is Repliqo a full ticketing help desk?
Repliqo is email-first shared inbox software. It gives teams support workflow without forcing every customer conversation into a heavy ticketing system.
Customer support inbox
A customer support inbox for fast, calm replies
Handle support@ as a team with clear ownership, internal handoffs, AI-assisted replies, and searchable customer history.
What teams get
The collaboration layer email was missing.
- Shared inboxes
- One queue for customer conversations, drafts, attachments, search, and workflow status.
- Assignments and ownership
- Give every conversation a clear owner and reduce duplicate replies with draft ownership.
- Internal notes and mentions
- Keep handoff context beside the customer email instead of scattering it across chat.
- AI email drafts
- Generate human-reviewed replies that match the tone and context of each inbox.
- Message search
- Search customer conversations by text, sender, inbox, unread state, and workflow status.
- Team controls
- Manage roles, per-inbox access, Gmail connections, custom domains, billing, and audit history.
Support workflow
Give every support email an owner.
Customer support breaks down when messages feel owned by everyone and no one. Repliqo makes ownership visible from the queue.
Assign customer conversations to the right teammate.
Use unread and status filters to find priority work.
Keep drafts visible so teammates know a reply is in progress.
Context
Answer with the full customer story.
Support replies get better when agents can see prior context without hunting across tools.
View contact history beside the conversation.
Search past message bodies and senders.
Leave internal notes for the next person who picks up the thread.
FAQ
Questions teams ask before switching.
Can support teams see past customer conversations?
Yes. Repliqo includes contact context and history so teammates can see what happened before while replying.
What is a shared inbox?
A shared inbox is a team workspace for managing addresses like support@, sales@, or info@. Instead of sharing passwords or forwarding messages, teammates can assign conversations, leave internal notes, draft replies, and track what is open or done.
Does Repliqo work with Gmail?
Yes. Repliqo supports connected Gmail and Google Workspace mailboxes so teams can use a shared Gmail inbox without changing DNS.
Can Repliqo use custom-domain email addresses?
Yes. Teams can create shared inboxes on verified domains and manage DNS checks for sending and receiving mail.
Does Repliqo include AI replies?
Yes. Repliqo includes AI draft suggestions designed to match the tone and context of each inbox. A human reviews and edits drafts before sending.
Turn team email into a calm queue.
Create a workspace, connect Gmail or a custom domain, and give your team one place to handle every customer reply.