A customer support inbox where every email has an owner
Handle support@ as a team. Everyone sees who owns each email, who is replying right now, and what the customer asked last time.
14-day trial, no card. Up to 5 teammates while you try it.
- One owner per email
- Assign from the queue. Everyone can see who has it, and what is still unassigned.
- No double replies
- A reply draft is locked to the person writing it. A teammate can take it over, but two replies never cross.
- History beside the thread
- Earlier conversations with the same customer sit in the sidebar, so nobody asks twice.
Everything a support queue needs.
Shared inboxes
support@, billing@ and connected Gmail or Outlook addresses, each with its own queue.
Assignments and ownership
One owner per conversation, and reply drafts locked to whoever is writing.
Internal notes and mentions
Talk about the email next to the email. Notes never go out with a reply.
Shared snippets
Type / to insert the team's saved answers, with names filled in from the contact.
Message search
Search every inbox you can access by text, sender, label and status.
Team controls
Roles, per-inbox access, connections, custom domains, billing and audit history.
Give every support email an owner.
Support slips when an email belongs to everyone and no one. Repliqo puts the owner in the queue, so nothing sits waiting on a guess.
- Assign by hand, or let a rule hand out new mail round-robin.
- Filter to unassigned, assigned to me, snoozed or done.
- See who is replying before you start typing.
Answer with the whole customer story.
Good replies depend on what happened last time. Earlier conversations sit beside the thread, and notes stay with it for whoever picks it up next.
- Contact history in the sidebar of every conversation.
- Search past messages by text, sender, inbox or status.
- Private notes and @mentions that never reach the customer.
More for support teams.
Questions teams ask before switching.
Is Repliqo a full ticketing help desk?
No, on purpose. Customers write to your normal address and get normal email back. Your team gets owners, statuses, notes and history without turning every email into a ticket.
Can we see past conversations with a customer?
Yes. Every conversation shows the contact's earlier conversations beside the thread, so whoever picks it up sees what happened before.
Can we keep our support@ address?
Yes. Connect the mailbox it lives in today, or host it on your own domain in Repliqo. Customers keep writing to the same address.
What is a shared inbox?
A shared inbox is a team workspace for addresses like support@, sales@, or info@. Instead of sharing passwords or forwarding messages, teammates assign conversations, leave internal notes, draft replies, and track what is open or done.
Does Repliqo work with Gmail and Outlook?
Yes. Connect an existing Gmail, Google Workspace or Outlook mailbox and the team works from it in Repliqo, with no DNS changes.
Can Repliqo use custom-domain email addresses?
Yes. Repliqo walks you through the DNS records, sets them for you at supported registrars, verifies them, and then hosts addresses like support@ and billing@ directly.
Put support@ where the whole team can see it.
Create a workspace, add your domain or connect Gmail or Outlook, and invite the people who answer email.
14-day trial, no card.