How is a team inbox different from forwarding email?
Forwarding creates copies and private side conversations. A team inbox keeps the thread, assignment, notes, and draft status visible to everyone with access.
Team inbox
A team inbox for every customer reply
Give your team one place to read, assign, discuss, draft, search, and reply to customer email without losing context between tools.
What teams get
The collaboration layer email was missing.
- Shared inboxes
- One queue for customer conversations, drafts, attachments, search, and workflow status.
- Assignments and ownership
- Give every conversation a clear owner and reduce duplicate replies with draft ownership.
- Internal notes and mentions
- Keep handoff context beside the customer email instead of scattering it across chat.
- AI email drafts
- Generate human-reviewed replies that match the tone and context of each inbox.
- Message search
- Search customer conversations by text, sender, inbox, unread state, and workflow status.
- Team controls
- Manage roles, per-inbox access, Gmail connections, custom domains, billing, and audit history.
Collaboration
Keep the conversation where the work happens.
Teams should not need a chat thread, a spreadsheet, and a forwarded email to decide who is replying. Repliqo keeps collaboration attached to the message.
Mention teammates in internal notes.
Assign conversations to a clear owner.
Use contact history to understand what happened before.
Control
Give every inbox the right team.
Support, sales, and operations can work side by side without everyone needing access to every address in the workspace.
Set workspace roles for owners, admins, and members.
Control access at the inbox level.
Review recent workspace activity in the audit log.
FAQ
Questions teams ask before switching.
Can different teammates access different inboxes?
Yes. Repliqo supports workspace roles and per-inbox access so owners and admins can decide who can work each shared inbox.
What is a shared inbox?
A shared inbox is a team workspace for managing addresses like support@, sales@, or info@. Instead of sharing passwords or forwarding messages, teammates can assign conversations, leave internal notes, draft replies, and track what is open or done.
Does Repliqo work with Gmail?
Yes. Repliqo supports connected Gmail and Google Workspace mailboxes so teams can use a shared Gmail inbox without changing DNS.
Can Repliqo use custom-domain email addresses?
Yes. Teams can create shared inboxes on verified domains and manage DNS checks for sending and receiving mail.
Does Repliqo include AI replies?
Yes. Repliqo includes AI draft suggestions designed to match the tone and context of each inbox. A human reviews and edits drafts before sending.
Turn team email into a calm queue.
Create a workspace, connect Gmail or a custom domain, and give your team one place to handle every customer reply.