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What teams move to after Google Collaborative Inbox

Google Groups Collaborative Inbox is free and gets a small team started. But it has no internal notes, no shared drafts, and no protection against two people answering the same customer. Repliqo keeps your Google address and gives the queue real workflow.

Join the waitlistSee Gmail shared inbox

The collaboration layer email was missing.

Shared inboxes
One queue for customer conversations, drafts, attachments, search, and workflow status.
Assignments and ownership
Give every conversation a clear owner and reduce duplicate replies with draft ownership.
Internal notes and mentions
Keep handoff context beside the customer email instead of scattering it across chat.
AI email drafts
Generate human-reviewed replies that match the tone and context of each inbox.
Message search
Search customer conversations by text, sender, inbox, unread state, and workflow status.
Team controls
Manage roles, per-inbox access, Gmail and Outlook connections, custom domains, billing, and audit history.

The free option is fine — until the queue has real volume.

Collaborative Inbox was built as a light layer on Google Groups, not a support tool. Once a few teammates share it, the gaps show up as duplicate replies, silent drops, and no record of who handled what.

  • Two teammates can answer the same message without ever knowing.
  • There is nowhere to leave context for the next person on the thread.
  • Finding an old conversation means digging through the group archive.

Move up without moving out of Google.

Repliqo is not a replacement for Google Workspace — it syncs with it. The mailbox, address, and mail flow stay Google's; the shared workflow on top becomes Repliqo's.

  • Assignments give every conversation one visible owner.
  • Internal notes and @mentions keep handoffs beside the customer email.
  • AI drafts, full-text search, and workflow statuses come with the queue.

Build the Gmail workflow around the way you work.

Gmail shared inboxHow Repliqo turns an existing Gmail address into a shared queue.What is a shared inbox?The workflow model: ownership, notes, statuses, and search.AI email draftsHuman-reviewed reply suggestions tuned to each inbox's tone.How to share a Gmail inboxEvery way to share Gmail with a team, compared honestly.

Questions teams ask before switching.

Why do teams outgrow Google Collaborative Inbox?

Collaborative Inbox covers the basics — take a conversation, assign it, mark it complete — but there are no internal notes, no shared drafts, no way to see that a teammate is already replying, and little visibility into what happened after the fact. Teams usually feel it once more than two or three people share the queue.

Can we keep our Google Workspace address?

Yes. Repliqo connects existing Gmail and Google Workspace mailboxes over OAuth, so the address, history, and deliverability setup you have today stay exactly as they are.

Is switching from a Google Group hard?

No. Point the group's address at a mailbox Repliqo syncs, or connect the mailbox that already receives the mail. Incoming conversations then flow into a shared queue with ownership and statuses.

What is a shared inbox?

A shared inbox is a team workspace for managing addresses like support@, sales@, or info@. Instead of sharing passwords or forwarding messages, teammates can assign conversations, leave internal notes, draft replies, and track what is open or done.

Does Repliqo work with Gmail and Outlook?

Yes. Repliqo supports connected Gmail, Google Workspace, and Outlook mailboxes so teams can share an existing inbox without changing DNS.

Can Repliqo use custom-domain email addresses?

Yes. Teams can create shared inboxes on verified domains and manage DNS checks for sending and receiving mail.

Turn team email into a calm queue.

Create a workspace, connect Gmail or a custom domain, and give your team one place to handle every customer reply.

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