What can automation rules match?
Automation rules can match inbound conversations by inbox, sender email or domain, recipient, subject, attachments, and conversation state.
Inbox automations
Inbox workflow automation for email-driven teams
Create automation rules that send matching inbound conversations to connected tools like Trello, with run history and shared workspace connections.
What teams get
The collaboration layer email was missing.
- Automation rules
- Evaluate inbound conversations and trigger shared workflow actions when conditions match.
- Workspace connections
- Use workspace-owned accounts for automations instead of personal one-off tokens.
- Shared inboxes
- One queue for customer conversations, drafts, attachments, search, and workflow status.
- Assignments and ownership
- Give every conversation a clear owner and reduce duplicate replies with draft ownership.
- Internal notes and mentions
- Keep handoff context beside the customer email instead of scattering it across chat.
- AI email drafts
- Generate human-reviewed replies that match the tone and context of each inbox.
Rules
Turn repeat inbox patterns into workflow actions.
Some customer emails always need the same operational next step. Repliqo automations let teams define those patterns once.
Build rule conditions from common email and conversation fields.
Test rules against recent inbound messages.
Pause or enable automations as workflows change.
Visibility
Keep automation status visible to admins.
Automations should not be a black box. Repliqo stores run history so teams can see what happened and recover from failures.
Inspect queued, running, succeeded, and failed runs.
See attempt counts and error messages.
Open external target URLs when actions create downstream work.
FAQ
Questions teams ask before switching.
Which workflow tools can Repliqo use today?
Repliqo includes Trello automation support, with workspace-owned connections for shared workflow actions.
What is a shared inbox?
A shared inbox is a team workspace for managing addresses like support@, sales@, or info@. Instead of sharing passwords or forwarding messages, teammates can assign conversations, leave internal notes, draft replies, and track what is open or done.
Does Repliqo work with Gmail?
Yes. Repliqo supports connected Gmail and Google Workspace mailboxes so teams can use a shared Gmail inbox without changing DNS.
Can Repliqo use custom-domain email addresses?
Yes. Teams can create shared inboxes on verified domains and manage DNS checks for sending and receiving mail.
Does Repliqo include AI replies?
Yes. Repliqo includes AI draft suggestions designed to match the tone and context of each inbox. A human reviews and edits drafts before sending.
Turn team email into a calm queue.
Create a workspace, connect Gmail or a custom domain, and give your team one place to handle every customer reply.