Can I assign a customer email to a teammate?
Yes. Repliqo supports conversation assignment so the team can see who owns the next reply.
Email assignments
Assign customer emails without losing the thread
Give every conversation an owner, keep handoff notes beside the email, and make it clear who is drafting the next reply.
What teams get
The collaboration layer email was missing.
- Conversation assignment
- Make ownership visible from the queue and inside the thread.
- Internal handoff notes
- Mention teammates and keep private team context beside the customer email.
- Shared inboxes
- One queue for customer conversations, drafts, attachments, search, and workflow status.
- AI email drafts
- Generate human-reviewed replies that match the tone and context of each inbox.
- Message search
- Search customer conversations by text, sender, inbox, unread state, and workflow status.
- Team controls
- Manage roles, per-inbox access, Gmail connections, custom domains, billing, and audit history.
Ownership
Replace vague responsibility with visible ownership.
When email belongs to a team, the next step still needs a person. Repliqo makes the owner clear without splitting the thread.
Assign conversations from shared inbox views.
Filter work by workflow state and inbox.
Keep ownership context visible while replying.
Handoffs
Give teammates the context behind the ask.
Assignment is stronger when the why travels with it. Internal notes and mentions keep private team context tied to the email.
Leave private notes inside customer conversations.
Mention teammates when you need help.
Review contact history before picking up a thread.
FAQ
Questions teams ask before switching.
How do internal notes fit with assignment?
Internal notes and mentions stay inside the conversation, so the assignee has the context they need without searching chat.
What is a shared inbox?
A shared inbox is a team workspace for managing addresses like support@, sales@, or info@. Instead of sharing passwords or forwarding messages, teammates can assign conversations, leave internal notes, draft replies, and track what is open or done.
Does Repliqo work with Gmail?
Yes. Repliqo supports connected Gmail and Google Workspace mailboxes so teams can use a shared Gmail inbox without changing DNS.
Can Repliqo use custom-domain email addresses?
Yes. Teams can create shared inboxes on verified domains and manage DNS checks for sending and receiving mail.
Does Repliqo include AI replies?
Yes. Repliqo includes AI draft suggestions designed to match the tone and context of each inbox. A human reviews and edits drafts before sending.
Turn team email into a calm queue.
Create a workspace, connect Gmail or a custom domain, and give your team one place to handle every customer reply.