PL
Petra Lindqvist
Inboundpetra@lindqvistco.example
Hi, we were charged on the 1st but the invoice PDF never showed up. Could you resend it? Our finance team closes books on Friday.
Assign customer emails without losing the thread
Give every conversation an owner, keep handoff notes beside the email, and make it clear who is drafting the next reply.
14-day trial, no card. Up to 5 teammates while you try it.
Re: Invoice #2041 never arrived
billing@acme.comAlex is writing a reply · Draft locked
- Visible owners
- Know who is responsible for each customer conversation.
- Private context
- Use internal notes and mentions without exposing them to customers.
- Draft control
- Draft ownership and takeover help prevent reply collisions.
The collaboration layer email was missing.
Conversation assignment
Make ownership visible from the queue and inside the thread.
Internal handoff notes
Mention teammates and keep private team context beside the customer email.
Shared inboxes
support@, billing@ and connected Gmail or Outlook addresses, each with its own queue.
Shared snippets
Type / to insert the team's saved answers, with names filled in from the contact.
Message search
Search every inbox you can access by text, sender, label and status.
Team controls
Roles, per-inbox access, connections, custom domains, billing and audit history.
Replace vague responsibility with visible ownership.
When email belongs to a team, the next step still needs a person. Repliqo makes the owner clear without splitting the thread.
- Assign conversations from shared inbox views.
- Filter work by workflow state and inbox.
- Keep ownership context visible while replying.
Two people never answer the same email.
A reply draft belongs to whoever started it. Anyone else who opens the conversation sees that it's taken, and can take it over on purpose rather than by accident.
- See who is writing before you start typing.
- Take over a draft when someone is out.
- Shows in the queue as well as in the thread.
Let a rule hand out new mail.
Automations can assign the moment mail arrives, to one person or round-robin across the team. Try a rule on a simulated email before it touches real mail.
- Assign to one person or rotate across several.
- Add labels and statuses in the same rule.
- Test it on a simulated email first.
Give teammates the context behind the ask.
Assignment is stronger when the why travels with it. Internal notes and mentions keep private team context tied to the email.
- Leave private notes inside customer conversations.
- Mention teammates when you need help.
- Review contact history before picking up a thread.
Questions teams ask before switching.
Can I assign a customer email to a teammate?
Yes. Repliqo supports conversation assignment so the team can see who owns the next reply.
How do internal notes fit with assignment?
Internal notes and mentions stay inside the conversation, so the assignee has the context they need without searching chat.
What is a shared inbox?
A shared inbox is a team workspace for addresses like support@, sales@, or info@. Instead of sharing passwords or forwarding messages, teammates assign conversations, leave internal notes, draft replies, and track what is open or done.
Does Repliqo work with Gmail and Outlook?
Yes. Connect an existing Gmail, Google Workspace or Outlook mailbox and the team works from it in Repliqo, with no DNS changes.
Can Repliqo use custom-domain email addresses?
Yes. Repliqo walks you through the DNS records, sets them for you at supported registrars, verifies them, and then hosts addresses like support@ and billing@ directly.
Can an AI agent send email from our inboxes?
Not unless you allow it. Agents connected over MCP save replies as drafts for a teammate to review and send. Sending is a separate permission you grant on purpose.
Turn team email into a calm queue.
Create a workspace, add your domain or connect Gmail or Outlook, and invite the people who answer email.
14-day trial, no card.