Blog
Practical guides on shared inboxes and team email: how teams split up a queue, keep replies consistent, and stop asking "did anyone answer this?"
· 5 min read
How to create a Google Workspace shared mailbox (3 approaches)
Set up a shared Gmail account with delegation, use Google Groups Collaborative Inbox, or add a team workflow to an existing Google Workspace mailbox.
· 5 min read
How to prevent duplicate replies in a shared inbox
A practical ownership, drafting, and handoff workflow that stops teammates from answering the same customer email twice.
· 6 min read
Why every company still needs a support email, whatever other channels you run
Live chat, WhatsApp, in-app messaging, chatbots: add all of them. But the companies quietly removing support@ from their sites are making a mistake, and it's their customers who pay for it first.
· 6 min read
Should a small team use Microsoft 365? An honest look at the default stack
Outlook, Teams, OneDrive, and SharePoint are what companies use, but "companies" usually means companies with an IT department. What the bundle actually costs a 5-person team, and when it's still the right call.
· 5 min read
How to share a Gmail inbox with your team (4 ways, honestly compared)
Password sharing, delegation, Google Groups, and a shared inbox tool: what each method actually does, where it breaks, and how to pick one for support@.