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Run your Outlook shared mailbox as a team

Connect the Outlook or Microsoft 365 mailbox you already use. Your team gets one queue for assigning, discussing, drafting, searching, and replying without changing the mailbox source.

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The collaboration layer email was missing.

Outlook sync
Connect Outlook.com, Hotmail, and Microsoft 365 mailboxes for team access.
Assignments and ownership
Give every conversation a clear owner and reduce duplicate replies with draft ownership.
Internal notes and mentions
Keep handoff context beside the customer email instead of scattering it across chat.
AI email drafts
Generate human-reviewed replies that match the tone and context of each inbox.
Message search
Search customer conversations by text, sender, inbox, unread state, and workflow status.
Team controls
Manage roles, per-inbox access, Gmail and Outlook connections, custom domains, billing, and audit history.

Keep the mailbox your team already knows.

Microsoft 365 stays responsible for the mailbox. Repliqo gives the people working it a shared queue, so support@ or sales@ does not depend on flags, categories, or somebody remembering who replied.

  • Connect Outlook.com, Hotmail, or Microsoft 365 mailboxes.
  • Owners and admins control who connects or reconnects mailboxes.
  • Manage reconnect and sync health from workspace settings.

Know who is replying before they hit send.

Mailbox access tells you who can open an email. Repliqo shows who owns the conversation, who is drafting, and what the team has already discussed beside it.

  • Assign conversations to teammates.
  • Leave internal notes and mentions beside customer replies.
  • See when a teammate already owns the active draft.
  • Use AI drafts for faster human-reviewed responses.

Turn a common mailbox into an accountable queue.

A native shared mailbox solves access. A team inbox also needs a clear next step for every conversation, especially when work changes hands or waits on a customer.

  • Move conversations through open, later, and done states.
  • Snooze follow-ups until they need attention again.
  • Search message bodies, senders, owners, inboxes, and status.
  • Keep the conversation history when people join or leave the team.

Choose the inbox workflow that fits your team.

Should a small team use Microsoft 365?An honest look at Outlook shared mailboxes, Teams, files, and the workflow gaps small teams run into.Prevent duplicate email repliesUse ownership, visible drafts, and handoff rules so teammates can see who is already handling a customer.Shared inbox software for teamsSee the assignments, internal notes, search, and workflow behind every Repliqo inbox.

Questions teams ask before switching.

What is a Microsoft 365 shared mailbox?

A Microsoft 365 shared mailbox gives several people access to a common address such as support@ or sales@. Repliqo keeps Microsoft 365 as the mailbox source and adds conversation ownership, internal notes, statuses, search, and visible draft ownership.

Can I connect an existing Outlook mailbox?

Yes. Owners and admins can connect an Outlook.com, Hotmail, or Microsoft 365 mailbox and use it as a workspace inbox in Repliqo.

Do I need to change DNS to use Outlook with Repliqo?

No. Outlook connections let teams use an authorized Outlook or Microsoft 365 mailbox as a shared inbox without changing DNS for that mailbox.

How is Repliqo different from a native Microsoft 365 shared mailbox?

Microsoft 365 gives the team mailbox access. Repliqo adds the operating layer around each conversation: one owner, visible draft ownership, internal notes, statuses, mentions, and a searchable shared history.

What is a shared inbox?

A shared inbox is a team workspace for managing addresses like support@, sales@, or info@. Instead of sharing passwords or forwarding messages, teammates can assign conversations, leave internal notes, draft replies, and track what is open or done.

Does Repliqo work with Gmail and Outlook?

Yes. Repliqo supports connected Gmail, Google Workspace, and Outlook mailboxes so teams can share an existing inbox without changing DNS.

Turn team email into a calm queue.

Create a workspace, connect Outlook or a custom domain, and give your team one place to handle every customer reply.

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