Can multiple people use the same Gmail inbox?
Yes. Connect the Gmail or Google Workspace mailbox to Repliqo, then give the right workspace members access. Everyone works from the same queue without sharing the Google account password.
Run your Google Workspace shared mailbox as a team
Connect the Gmail or Google Workspace mailbox you already use. Your team gets one queue with assignments, internal notes, shared search, and visible draft ownership—without sharing the Google account password.
Everything Gmail needs when several people reply.
- Keep the Gmail address you already use
- Connect an existing Gmail or Google Workspace mailbox without moving mail or changing DNS.
- Assignments and ownership
- Give every conversation a clear owner and reduce duplicate replies with draft ownership.
- Internal notes and mentions
- Keep handoff context beside the customer email instead of scattering it across chat.
- AI email drafts
- Generate human-reviewed replies that match the tone and context of each inbox.
- Message search
- Search customer conversations by text, sender, inbox, unread state, and workflow status.
- Team controls
- Manage roles, per-inbox access, Gmail and Outlook connections, custom domains, billing, and audit history.
Keep Gmail. Add a queue your team can run.
Your address and mailbox stay in Gmail. Repliqo adds the shared view customer-facing mail needs, so several people can work support@ or sales@ without passing around a password.
- Connect an existing Gmail or Google Workspace shared inbox.
- Choose how much history to import: 30 days up to the full mailbox on paid plans.
- Keep archive and trash placement aligned when mailbox access allows it.
- Manage reconnect and sync health from workspace settings.
See who's replying before anyone doubles up.
A shared Gmail mailbox gives people access. Repliqo makes the work visible by keeping the owner, internal discussion, status, and active draft beside the customer thread.
- Assign conversations to teammates.
- Leave internal notes and mentions beside customer replies.
- See when a teammate owns the draft before writing another reply.
- Use AI drafts for faster responses that a person still reviews and sends.
Use the Gmail setup that fits the job.
Delegation is useful when one person covers another person's mailbox. Google Groups Collaborative Inbox can work for a low-volume group. A shared inbox tool fits teams that need to run customer email as an accountable queue.
- Avoid shared passwords and two-factor authentication handoffs.
- Keep customer-facing replies in an email workflow instead of a forum-style group.
- Add assignments, statuses, notes, and draft ownership when access alone is not enough.
Choose the inbox workflow that fits your team.
Create a Google Workspace shared mailboxFollow the setup steps for delegation, Google Groups Collaborative Inbox, or a dedicated team inbox tool.Four ways to share a Gmail inboxCompare password sharing, delegation, Google Groups, and a purpose-built shared inbox.Google Collaborative Inbox alternativeSee where Google Groups works and what changes when customer email becomes a daily queue.Shared inbox software for teamsExplore the assignments, internal notes, search, and workflow behind every Repliqo inbox.
Questions teams ask before switching.
What is a Google Workspace shared mailbox?
Google Workspace calls a delegated Gmail account a shared inbox. Teams can also use Google Groups Collaborative Inbox. Repliqo connects an existing Gmail or Google Workspace mailbox and adds assignments, internal notes, statuses, search, and visible draft ownership.
How do I create a shared mailbox in Google Workspace?
Choose a Gmail account for the shared address, enable mail delegation in Google Workspace, and grant access to the people or Google Group that should manage it. If you need assignments, notes, and visible draft ownership, connect that mailbox to Repliqo after delegation is set up.
Can I connect an existing Gmail shared mailbox?
Yes. Owners and admins can connect an existing Gmail or Google Workspace mailbox and use it as a workspace inbox in Repliqo.
Do I need to change DNS to use Gmail with Repliqo?
No. Gmail connections let teams use an authorized Gmail mailbox as a shared inbox without changing DNS for that mailbox.
How much existing Gmail history gets imported?
You choose when connecting: the last 30 days on any plan, or 90 days, 12 months, or the entire mailbox on Pro and Business. New mail always syncs in full.
Turn Gmail into a shared team queue.
Connect the mailbox you already use, invite your team, and make every customer conversation visible and owned.