A Help Scout alternative for email-first support
For teams that want customer email collaboration without a heavy help desk rollout, Repliqo keeps support, sales, and ops conversations in one shared inbox workflow.
14-day trial, no card. Up to 5 teammates while you try it.
- Shared inbox
- Work customer email together from Gmail, Outlook or custom-domain addresses.
- Lean workflow
- Open, In progress and Done on each conversation, not a ticket process.
- Team context
- Keep notes, mentions, assignments, snippets, and history together.
Help Scout and Repliqo, side by side.
Help Scout Standard at annual-billing list price, Repliqo Pro at monthly. Checked July 15, 2026.
Help Scout is the better fit if…
- You run a dedicated support team with help desk processes.
- You want a help desk suite beyond the shared inbox.
Repliqo is the better fit if…
- Email is still the job, for support and beyond.
- Sales and ops should work in the same tool as support.
- You want a lighter setup than a full help desk.
The collaboration layer email was missing.
Shared inboxes
support@, billing@ and connected Gmail or Outlook addresses, each with its own queue.
Assignments and ownership
One owner per conversation, and reply drafts locked to whoever is writing.
Internal notes and mentions
Talk about the email next to the email. Notes never go out with a reply.
Shared snippets
Type / to insert the team's saved answers, with names filled in from the contact.
Message search
Search every inbox you can access by text, sender, label and status.
Team controls
Roles, per-inbox access, connections, custom domains, billing and audit history.
Use a shared inbox when email is still the job.
A help desk can be the right tool for complex support operations. Repliqo is for teams that need collaborative email first.
- Manage team addresses like support@, sales@, and info@.
- Assign and discuss conversations without leaving the thread.
- Use shared snippets and search to reply faster.
Start with the workflows your team already understands.
Repliqo keeps the mental model close to email: inboxes, conversations, drafts, search, and done work.
- Connect Gmail or create custom-domain inboxes.
- Use team roles and per-inbox access.
- Review workspace activity and automation run history.
Questions teams ask before switching.
Is Repliqo a help desk?
Repliqo is email-first shared inbox software. It helps teams manage customer email together without forcing every workflow into a heavier ticketing model.
When should I choose Repliqo?
Choose Repliqo when shared team email, assignments, notes, shared snippets, search, and inbox workflow are more important than a full help desk suite.
What is a shared inbox?
A shared inbox is a team workspace for addresses like support@, sales@, or info@. Instead of sharing passwords or forwarding messages, teammates assign conversations, leave internal notes, draft replies, and track what is open or done.
Does Repliqo work with Gmail and Outlook?
Yes. Connect an existing Gmail, Google Workspace or Outlook mailbox and the team works from it in Repliqo, with no DNS changes.
Can Repliqo use custom-domain email addresses?
Yes. Repliqo walks you through the DNS records, sets them for you at supported registrars, verifies them, and then hosts addresses like support@ and billing@ directly.
Can an AI agent send email from our inboxes?
Not unless you allow it. Agents connected over MCP save replies as drafts for a teammate to review and send. Sending is a separate permission you grant on purpose.
Turn team email into a calm queue.
Create a workspace, add your domain or connect Gmail or Outlook, and invite the people who answer email.
14-day trial, no card.