Terms of Service

These Terms govern access to and use of Repliqo (the "Service"), including the websites, APIs, and related features we make available. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity.

Our Privacy Policy explains how we handle information.

You are responsible for credentials, for activity under your account, and for keeping integration tokens valid where required. You are responsible for how invitations and workspace access are used. Notify us through in-product support if you suspect unauthorized access.

You may connect mailboxes, domains, or other sources to the Service. You represent that you have all rights and consents needed to connect those sources and to instruct us to process the messages and related data for your workspace, including for optional AI features.

You remain responsible for your own compliance obligations (for example toward your customers or regulators) when using the Service to process third-party personal data.

You agree not to:

• Use the Service in violation of law or third-party rights.
• Send spam, phishing, malware, or deceptive messages; or use the product to harass others.
• Probe, scan, or test the vulnerability of our systems without permission, or interfere with the Service or other users.
• Attempt to access data or accounts you are not authorized to use.
• Mislead recipients about the origin of messages or impersonate others.
• Reverse engineer the Service except where applicable law prohibits this restriction.

We may suspend or terminate access if we reasonably believe these rules are violated or if required for security or legal reasons.

Optional features may generate summaries or suggested replies using third-party model providers (routed through OpenRouter in our implementation). Output may be inaccurate or inappropriate. You are responsible for reviewing content before sending it, and for deciding whether AI output is fit for your use case.

Deliverability and mailbox behavior depend on providers (including Google for Gmail and Resend for domains we provision). We do not guarantee delivery, inbox placement, or uninterrupted sync. You are responsible for the content of messages your workspace sends.

Paid plans, if offered, are processed through Polar. Fees, taxes, and renewal terms are presented at checkout or in the customer portal. Unless we say otherwise, fees are non-refundable except where required by law or the payment provider's rules. Downgrades or cancellations may take effect at the end of the current billing period depending on how the subscription is configured.

Features may be labeled beta or change frequently. We may modify, limit, or discontinue parts of the Service. Where a change materially reduces functionality for a paid plan, we will take reasonable steps to communicate it in-product or by email.

The Service relies on third-party platforms (including Cloudflare, Google, Resend, Polar, OpenRouter, and database hosting). Their availability and terms may affect the Service. We are not responsible for third-party services outside our reasonable control.

We retain our rights in the Service, branding, and software. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription or trial, if applicable.

You retain your rights in your data. You grant us permission to host, process, transmit, and display your data only as needed to provide and improve the Service, consistent with the Privacy Policy.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER REPLIQO NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (US$100) IF YOU HAVE NOT PAID FEES.

You will defend and indemnify us and our affiliates, officers, and employees against third-party claims and costs arising from your data, your use of the Service in violation of these Terms, or your violation of law or third-party rights.

You may stop using the Service at any time. We may suspend or terminate access for breach, risk, legal obligation, or extended inactivity where permitted. Upon termination, your right to use the Service ends. Provisions that by their nature should survive (including disclaimers, limitations, and indemnity) will survive.

If a provision is unenforceable, the remainder stays in effect. No waiver is implied from delay or failure to enforce. You may not assign these Terms without our consent; we may assign in connection with a merger or sale of assets.