Who is a shared inbox best for?
A shared inbox is best for teams that manage customer-facing addresses like support@, sales@, partnerships@, or info@ and need shared visibility without sharing passwords.
Shared inbox software built for team email
Repliqo turns shared addresses like support@, sales@, and info@ into a collaborative inbox where every conversation has context, ownership, and a clear next step.
The collaboration layer email was missing.
- Shared inboxes
- One queue for customer conversations, drafts, attachments, search, and workflow status.
- Assignments and ownership
- Give every conversation a clear owner and reduce duplicate replies with draft ownership.
- Internal notes and mentions
- Keep handoff context beside the customer email instead of scattering it across chat.
- AI email drafts
- Generate human-reviewed replies that match the tone and context of each inbox.
- Message search
- Search customer conversations by text, sender, inbox, unread state, and workflow status.
- Team controls
- Manage roles, per-inbox access, Gmail and Outlook connections, custom domains, billing, and audit history.
Stop running customer email from a shared password.
A shared inbox gives everyone the same source of truth without losing accountability. Repliqo keeps each customer conversation, note, draft, and assignment together.
- Create shared inboxes for customer-facing addresses.
- Route work by owner, inbox, and workflow status.
- Keep attachments and reply drafts in the same thread.
Triage every conversation with a next step.
Repliqo uses a practical open, later, and done model so teams can decide what needs action now, what should come back later, and what is finished.
- Use open, later, done, sent, archived, and trash views.
- Snooze conversations until they need attention again.
- Search across message bodies, senders, inboxes, and status.
See the owner and active draft before replying.
Duplicate replies happen when access is shared but intent is not. Repliqo keeps the assignee, team discussion, and active draft beside the customer thread so everyone can see the work in progress.
- Assign one owner before a reply is drafted.
- Show teammates when a draft is already in progress.
- Use internal notes and mentions instead of a disconnected chat thread.
- Keep open, later, and done states consistent across the team.
Choose the inbox workflow that fits your team.
Prevent duplicate repliesSet ownership, visible drafts, statuses, and handoff rules before the next customer email arrives.Gmail and Google WorkspaceConnect an existing Google Workspace shared mailbox without sharing its password.Outlook and Microsoft 365Add a clear team workflow to an Outlook or Microsoft 365 shared mailbox.
Questions teams ask before switching.
How does Repliqo reduce duplicate replies?
Repliqo gives conversations owners, internal notes, and draft ownership so teammates can see who is handling a reply before another person jumps in.
What is the difference between a shared inbox and a shared mailbox?
A shared mailbox gives several people access to the same address. A shared inbox adds the workflow around that access: conversation ownership, statuses, internal notes, visible drafts, search, and handoffs.
What is a shared inbox?
A shared inbox is a team workspace for managing addresses like support@, sales@, or info@. Instead of sharing passwords or forwarding messages, teammates can assign conversations, leave internal notes, draft replies, and track what is open or done.
Does Repliqo work with Gmail and Outlook?
Yes. Repliqo supports connected Gmail, Google Workspace, and Outlook mailboxes so teams can share an existing inbox without changing DNS.
Can Repliqo use custom-domain email addresses?
Yes. Teams can create shared inboxes on verified domains and manage DNS checks for sending and receiving mail.
Turn team email into a calm queue.
Create a workspace, connect Gmail or a custom domain, and give your team one place to handle every customer reply.